STMicroelectronics vacancy search engine

Customer Quality Engineer


General information

 KEY INFORMATION:

  Location: Americas, United states, Austin

Type of contract: Regular

Job open date: 29/06/2022

Company department: Field Quality Support

 

 STMicroelectronics is a leading semiconductor company, a world key player thanks to our 43,200 employees including 8,300 working in R&D.

 ST’s products are found everywhere today. And together with our customers, we are enabling smarter driving, homes, factories, and cities, along with the next generation of mobile and Internet of Things devices. Everywhere microelectronics makes a positive contribution to people lives, ST is there.

 In 2018, we were ranked by the Randstad Employer Brand Research Award among the 5 most attractive companies in France, for our values of excellence, our integrity and the respect of our employees.

 

 POSTING PRESENTATION:

STMicroelectronics is a world leader in providing the semiconductor solutions that make a positive contribution to people’s lives, both today and in the future. ST is one of the world’s largest semiconductor companies as a leading Integrated Device Manufacturer serving all electronics segments with key strengths in Sense and Power, Automotive, and Embedded Processing Solutions.

STMicroelectronics has an opportunity for a Customer Quality Engineer located in the Austin, TX office. The Customer Quality Engineer will build relationships with customers and support any customer quality questions and concerns.
Requirements:
Identifies and builds the relevant relationships with the customers who they interface with from a quality perspective as a start.
Clarifies with the customer any problems identified and helps to solve any quality concerns with the relevant ST teams or divisions.
Identifies any quality concern and escalates the problem as needed.
Visits regularly the customer to review quality topics, enhance the relationship and follow up on open quality issues.
Works with ST division and manufacturing product quality and feeds back any elements necessary to meet customer needs.
Monitors and promotes commitments made to the customer (Cycle time analysis, request response time, PPM, etc).
Gathers, consolidates and exploits all the information coming and going to and from the customer and filters communicating them to the right person internally (Division, Service Quality, etc).
Escalates to direct manager any matter that can lead to a critical situation with the customer.
Monitor the quality performance of ST at the customer’s, based on standard indicators (PPM, KPIs, etc).
Shares the Customer’s evaluation of ST with the appropriate division (i.e.: Scorecards) and requests that corrective actions are put in place where necessary.
Works in conjunction with Sales, Customer Service and Technical Marketing who deal with the same customer(s).
Ensures good communication / collaboration with the Product Quality Group / Logistics / Central functions / manufacturing sites.

 

PROFILE REQUIRED:

  •  BSEE and 2 years' experience
    Effectively interacts with others, establishing open, candid and trusting relationships.
    Strong documentation, communication and interpersonal relationship skills including negotiating and relationship management skills
    High attention to detail and accuracy
  • Education level required
    4 - Bachelor degree
  • Experience level required
    2-5 years
  • Languages
    English (2- Business fluent)

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 Learn more about STMicroelectronics on: www.st.com

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